1. Privacy Policy
Introduction:
At Nyshra, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data.
Information We Collect:
- Personal details (name, email address, phone number) when you sign up for consultations, newsletters, or inquiries.
- Payment details during transactions.
- Technical data (IP addresses, browser information) for site analytics and improvement.
How We Use Your Information:
- To provide design consultations and customer service.
- To process transactions and send updates regarding your orders.
- For marketing purposes, including sending you promotions and news about new store openings.
- To improve our website through usage data and analytics.
Data Security:
We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, or destruction.
Your Rights:
- You may request access to your data.
- You have the right to correct or delete your data.
- You can opt out of marketing communications at any time.
Cookies Policy:
We use cookies to enhance your browsing experience and collect data on website performance. By using our site, you consent to our use of cookies.
2. Terms and Conditions
Introduction:
By accessing and using Nyshra’s website, you agree to the following terms and conditions. Please review them carefully before using our services.
Website Usage:
- The content provided on this website is for informational purposes only. It may be updated without prior notice.
- Unauthorized use of the site, such as hacking, is strictly prohibited.
Design Services:
- All design services provided by Nyshra are subject to client approval. Any revisions to designs must be mutually agreed upon.
- Delivery times for projects will be communicated during the design process, and we aim to meet all deadlines.
Intellectual Property:
- All content on the site, including images, designs, and text, is owned by Nyshra and may not be reproduced or used without permission.
Limitation of Liability:
Nyshra will not be held liable for any damages arising from the use of this website or from our services, including delays or errors in project delivery, except as required by law.
3. Refund and Cancellation Policy
Design Consultation Fees:
- Design consultation fees are non-refundable once the service has been rendered.
Product Orders:
- Custom furniture or interior elements ordered through Nyshra are non-refundable, as they are made to the client’s specifications.
- Cancellations must be made within 24 hours of placing an order. After this time, production will begin, and the order cannot be canceled.
Faulty Goods:
- If a product arrives damaged or defective, please notify us within 48 hours, and we will arrange for a replacement or repair.
- Refunds for faulty goods will be processed only after verification by our team.
4. Shipping and Delivery Policy
Delivery Timeframes:
- Delivery times will be communicated during the design and production process. We aim to meet all agreed-upon deadlines.
- Delays caused by external factors (such as supply chain issues or force majeure) will be communicated promptly.
Shipping Costs:
- Shipping costs for products are calculated based on the size, weight, and delivery location. These will be communicated at the time of order confirmation.
Delivery Process:
- All items will be delivered and installed by our professional team. Clients are encouraged to inspect the goods upon delivery and report any issues immediately.
5. Warranty Policy
Warranty Coverage:
- All custom products by Nyshra come with a [X]-year warranty covering defects in materials and workmanship.
- The warranty does not cover damage due to misuse, natural wear and tear, or alterations made by the client after installation.
Claims Process:
- To make a warranty claim, contact our customer service team with details and proof of purchase.
- We will evaluate the claim and offer repair or replacement based on the findings.
6. Contact Information
For any queries related to these policies, please reach out to us at:
Email: support@nyshra.com
Phone: +91 9310334353
Office Address: Plot No. A67, Second floor, Sector 57, Noida, U.P., India, 201301
7. Updates to Policies
Nyshra reserves the right to update or modify these policies at any time. Any changes will be posted on this page, and you are encouraged to review it periodically.